Clearing Cache and Cookies - Chrome and Edge

IMPORTANT

Some members are experiencing technical issues logging in to our online banking portal due to a bug with the "Remember Me" function on the login screen. We are actively working to resolve this issue. In the meantime, please refer to the guide below for steps to temporarily resolve the issue and access your account.

^{Disclaimer: The steps provided below are general recommendations and not professional technical advice. Following these steps is at your own discretion, and we are not responsible for any issues that may arise as a result of implementing them. If you have concerns or encounter further difficulties, please contact our support team for assistance.}

Clearing Cache and Cookies – Chrome and Edge

In most computer-based web browsers, you can open the menu to clear your cache, cookies, and history by pressing Ctrl+Shift+Delete (Windows only). If this shortcut doesn't work, follow the steps below for your browser.

Google Chrome

1. Click the Customize and Control icon (three vertical dots) in the top-right corner of the browser.
2. Hover over More Tools.
3. Click Clear Browsing Data.
4. From the drop-down menu, select All Time.
5. Check the following boxes:
   • Browsing History
   • Cookies and other site data
   • Cached images and files
6. Click the Clear Data button.
7. Close all open Chrome windows and re-launch Chrome to refresh the browser.

Microsoft Edge

1. Click the icon with three horizontal dots in the top-right corner of the browser window to open the More menu.
2. Select Settings.
3. Click Privacy, Search, and Services.
4. Scroll down and click Choose What to Clear under Clear Browsing Data.
5. Check the following boxes:
   • Browsing history
   • Cookies and saved website data
   • Cached data and files
6. Click Clear Now.
7. Close all open Edge browser windows and re-launch Edge to refresh the browser.

If the issue persists, please reach out to our support team for further assistance.